Terms of Service

Who we are

CollabTab is operated by its developer. For anything in this document, write to privacy@collabtab.app (privacy) or support@collabtab.app (everything else). A person reads both.

Who can use CollabTab

You must be at least 18 years old and able to enter a binding contract. One account per person. Each platform channel can back one CollabTab profile; you cannot link the same YouTube channel to two accounts.

CollabTab is for individual content creators. It is not a marketplace for brands, agencies, or freelance services.

Your account

You sign in with Google, so your Google account’s security is your CollabTab account’s security. You are responsible for what happens under your account. Tell us promptly if you believe someone else has access to it.

You must not impersonate anyone, link a platform account you do not control, or misrepresent your audience.

Linked platforms

Linking a channel gives CollabTab read-only access to its public details, as described in the Privacy Policy. By linking a YouTube channel you also agree to be bound by the YouTube Terms of Service. You can unlink at any time from Settings → Channels.

Free tier and subscriptions

• The free tier includes 15 collabs for the lifetime of your account, not per day and not per month. Passes are unlimited and always free.
• This allowance is tied to the platform accounts you link, not to your email address. Deleting your account and signing up again with the same channel does not give you a new allowance. We say this plainly because it surprises people otherwise.
• A Pro subscription costs $6/month, plus any VAT or sales tax that applies where you live, which is shown at checkout before you pay. It unlocks unlimited collabs and the ability to see who wants to collab with you. It renews monthly until you cancel.
• If a payment fails, we keep your access while our payment provider retries. If it cannot be recovered, your account returns to the free tier. Your profile, matches and messages are not deleted.

Cancellation and refunds

• Cancel any time from Settings → Billing, which opens the Stripe billing portal. There is no retention flow and nothing to email us about. Cancellation takes effect at the end of the period you have already paid for, and you keep Pro until then.
• Partial periods are not refunded. If you cancel mid-month you keep access to the end of the month rather than receiving a pro-rated refund, unless the law where you live requires one.
• Right to withdraw. If you are a consumer in the UK or the European Union you normally have 14 days to withdraw from an online purchase. Because Pro is a digital service that starts immediately, by subscribing you ask us to begin at once and acknowledge that you lose the right to withdraw once access has been provided. If you change your mind within 14 days and have not used Pro features, email support and we will refund you in full.
• Our mistakes are refunded. A duplicate charge, a charge after cancellation, or an outage that removes access for a substantial part of a billing period is refunded or credited in full. Email support@collabtab.app with the invoice date; refunds go back to the original payment method within ten business days.
• If we close your account for breaking these terms, any remaining paid period is not refunded. If we discontinue Pro, we refund the unused part of your current period.

Conduct

You must not use CollabTab to:

• Harass, threaten, defame, or abuse anyone
• Post sexual content, or use the service to solicit sexual services
• Scam, phish, or run investment, crypto, or "buy followers" schemes
• Impersonate another person or misrepresent your channel or audience
• Send unsolicited advertising, or scrape or bulk-collect other users' data
• Attempt to bypass the free-tier limits, rate limits, or any other technical control
• Automate swiping, messaging, or account creation

Chat is available only between people who have matched. There is no way to message someone who has not swiped right on you, and subscribing does not change that.

Content you post

You keep ownership of everything you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, store and display it for the purpose of operating the service. That licence ends when you delete the content or your account, except for copies retained for moderation or where the law requires.

We run uploaded images and text through automated moderation. Content that is flagged is reviewed by a person rather than deleted automatically, but we may remove content or suspend an account where we reasonably believe these terms have been broken.

Emails we send

We email you about your account when something needs your attention: a match, a first message, a channel that needs reconnecting, and anything to do with deletion or billing. Match, message and channel notifications can be turned off in Settings → Account or from the link at the bottom of any of them. Account and billing emails cannot be turned off while you have an account, because they are how we tell you what is happening to it. We do not send marketing email.

Suspension and termination

We may suspend or close an account that breaks these terms, and we will tell you why unless doing so would compromise an investigation or put someone at risk. You can appeal by emailing support.

A suspended account retains access to its own data, including billing, data export and account deletion.

You can delete your account at any time from settings or from the data deletion page.

What we do not promise

CollabTab is provided as-is. We do not guarantee that you will find a collaborator, that anyone will reply, or that the service will be uninterrupted or error-free. We do not vet, endorse, or take responsibility for other users, and we are not party to any agreement you reach with someone you meet here.

Follower counts come from the platforms themselves and are refreshed periodically. They may be out of date, and a platform may report them inaccurately or stop reporting them.

Meet safely. Do the same due diligence you would before any working relationship with someone you met online, and never send money to someone you have not verified.

Liability

To the extent the law allows, our total liability to you for any claim relating to CollabTab is limited to the greater of the amount you paid us in the twelve months before the claim, or fifty US dollars. We are not liable for indirect or consequential loss, including lost profit or lost opportunity.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, you keep every right your local law gives you that cannot be waived by contract.

Changes

We may update these terms. If a change materially affects you we will give notice by email before it takes effect. Continuing to use CollabTab after that means you accept the new terms.

Questions: support@collabtab.app.